We are pleased that Jersey Post is still accepting parcels for delivery whilst ensuring social distancing rules are observed.
We are only making one trip to the post office a week in order to minimise any risks involved regarding Covid-19. As such, please allow for up to an additional 7-10 days for delivery of your items in these challenging times.
If you require your item sooner than this, please email us at purplepandacreations2017@gmail.com to discuss.
Please ensure you read all product descriptions carefully before placing your order. We hope that you won’t need to change your mind regarding your purchase however, should you need to, you have 28 days from receipt of the goods to return your items for a full refund.
Goods must be returned in full, saleable condition and unused to Purple Panda Creations. The buyer is responsible for dropping off or paying for the cost of return postage to Purple Panda Creations.
Please note: Unless faulty or damaged, items that are personalised, bespoke or made-to-order to your specific requirements are non-refundable.
However, if for any reason you are not completely happy with your items, whether personalised or not, please contact us and we will be happy to arrange a refund or come to a satisfactory resolution.
Faulty items
In the case of items damaged in transit, please send a clear photo showing the damage to: purplepandacreations2017@gmail.com in order to process any replacement or refund.
This Returns and Refunds Policy does not affect your statutory rights.
If you have any questions, please do not hesitate to get in contact with us for a friendly customer service experience.